Customer feedback
Fix it before they walk out the door.
Customers text you privately while they're still on site. You see it right away, reply in real time and solve the problem before it becomes a bad review.
Better than comment cards
- Customers use the phone already in their pocket
- Their numbers are never used for marketing, so they're honest
- Managers get the message in real time
- Reply directly and turn a complaint into a fix
- Comments are sorted so you can see trends over time
My entrée came out cold. Table 12.
So sorry about that! Your server is bringing a fresh one right now.
That was fast, thank you!
Where it works
Ferries and transit
Passenger feedback that arrives before the boat reaches the dock.
Restaurants and bars
Fix a cold entrée before the bill arrives.
Hotels and resorts
Hear about the room problem before checkout.
Retail and services
Every location, one dashboard.
"Since we incorporated BamText into our ferries, we've had 30 times the response compared to the comment card approach."
Want to see it in action?
Book a 20-minute demo and we'll show you how it would work for you.