Citizens report it. Crews fix it.
State and provincial departments use BamText for text-based citizen feedback and infrastructure condition reporting. Anyone with a phone can report a problem in seconds, and your team sees it right away.
Why text beats phone lines and web forms
- Nothing for citizens to download, install or sign up for
- People report from where the problem is, while they're looking at it
- Every report lands in one dashboard, time-stamped and searchable
- Reply to the person who reported it, right from the dashboard
- Reports and trends by region, asset and time period
How a program works
Post your number
Put a dedicated number and simple keywords on signs, websites, vehicles and public notices.
Citizens text what they see
A pothole, a damaged sign, a flooded road or a comment about a service. An auto-reply thanks them instantly.
Your team acts on it
Staff review, sort and respond from the dashboard, and alerts can go straight to the people who need to know.
Then it adds up
See where problems cluster and what keeps coming back, so budgets and crews go where they matter.
Questions departments ask
Do citizens need an app?
No. Any mobile phone that can send a text message works, with no download and no account.
Can we answer the people who report?
Yes. Your team can reply to a report directly from the dashboard.
Can we run more than one program?
Yes. Departments can run separate numbers or keywords for different programs, regions or teams.
How do we buy?
We work with your procurement and invoicing process. Book a demo and we'll walk through it.
See how it would work for your department.
Book a 20-minute demo and we'll show you how it would work for you.